First I would like to explain the history of the company.
We began advertising in June of 2000 and very quickly
became the fastest growing locator service in the country.
We provide our services in Dallas, Fort Worth, Houston,
Austin and San Antonio. Currently we have had between
5,000 and 8,000 people register each month for our service.
We have recently exceeded all Real Estate services in
both the Dallas/Ft worth and Houston in Television Rating
Points. These companies include Caldwell Banker, Century
21 and RE/Max.
We provide property information online to customers
trying to general information. Our website is similar
to what Rent.com, Springstreet and Apartments.com except
we do not charge our properties for this service. Our
properties are only charged when we send a new tenant.
We currently have 50,000 monthly visitors who view 2,000,000
pages of apartment information.
Moveforfree.com’s real estate services are similar
to a traditional apartment locating service. However,
we provide a free move unlike any of our competitors.
Customers that wish to use our locating services are
required to register either online or by calling our
toll free number. Once a customer registers they are
assigned to a Moveforfree.com account executive or locator.
Our account executives assist customers in a number
of ways. They provide detailed property information,
unit availability, geographical information, and local
Once our customer has chosen a property our account
executive assists them in scheduling their Free Move
and answer any moving questions they may have.
Once the Apartment Community has approved our customer
we contact the customer to assist them with their water,
phone, electricity and cable transfers. Magazine/newspaper
subscription and change of address are also available.
Our customers are never charged for any service unless
they exceed our free move offer.
Our “Free Move Offer”
Our “Free Move Offer” includes the majority of the
items reasonably expected to be in ones apartment. We
do charge customers a minimal charge to move items that
exceed our “free move offer” or to go to more than one
location. * See Example of our “Free Move Offer” below.
Our insured movers are carefully screened to provide
the absolute best customer service. We use professional
insured moving trucks unlike some of our Pick Up/Truck
and Trailer competitors.
|Free Move Offer
|Living Room Furniture:
||Bedroom Furniture (number per bedroom):
|- two couches or loveseat or sectional sofa
- coffee table
- two end tables
- television (37" screens or less)
- entertainment center or TV stand (all items must
- two large chair
- one ottoman
- one set of mattresses
- one headboard and footboard
- one bed frame
- one chest of drawers (all items must be removed)
- one dresser drawers (all items must be removed)
- one television (27" screens and less)
- two nightstands
||Fees for Additional Items (other
items upon request):
- three lamps
- two barstools
- one microwave
- two speakers
- one water cooler
- one computer table
- two bookshelves
- ten one-man boxes (per bedroom in the new lease)
If you lease 1 bedroom = 10 boxes;
If you lease 2 bedroom = 20 boxes; etc
(Boxes must be taped top and bottom; 75lb limit
- washer and dryer $12 ($6 each)
- aquarium (empty) $8 and Up
- extra boxes $2 each
- speaker stand $4 each
- extra tables $4 each
- extra chairs $3 each
- big screen TV $25 (>37" screen)
- recliner $4
- extra couch $9
- extra lamps $5
- bike $3
- extra television $4
- BBQ pit $6
- mirrors $4
- glass tops $2 each
- weight bench $12
- vacuum cleaner $1
- picture $1
- weights 9 cents per pound
|Dining Room Furniture:
|- one dining room table
- 6 chairs
Once a customer schedules a move online or has a move
scheduled by a customer care representative we provide
them with an online interface to complete there move
process. First the customer must complete our online
inventory form. This allows us to be completely prepared
for the move when we first arrive at the “moving from”
address. We will also make the customer aware of items
we are not certified to move such as pianos, antique
grandfather clocks and pool tables. When a customer
requests service for one of these items we will recommend
a specially certified moving company.
Next the customer reviews a Rights and Responsibilities
page. This page is designed to make the customers aware
of all their rights and responsibilities when using
a commercial household goods carrier like Moveforfree.com.
These rights and responsibilities include but are not
limited to procedures for filing claims, completing
claims, transit insurance and makes them aware of the
regulatory agencies that govern household goods carriers.
The third we do is explain our insurance policies to
the customer. This allows the customer to be fully aware
of our limit of liability and all the state minimum
requirements for settling claims. We also give to customer
the option to increase our limit of responsibility to
$10,000 per item we move for $20. This is lowest rate
for valuation available in our industry.
We then make the customer aware of Moveforfree.com
policies and procedures. This eliminates any confusion
on the most stressful day “Moving Day” and allows them
the comfort of knowing they are prepared.
Once a customer completes our online moving interface
we have a moving manager call the customer to verbally
confirm their moving schedule and answer any additional
questions they may have. The next contact the customer
has with moveforfree.com is when our movers arrive on
time the day of their move.
- How do we notify an Apartment Community of a
Moveforfree.com representatives can notify properties
five different ways:
1. Call Notification - A moveforfree.com representative
calls the property and notifies them that a prospective
resident is planning a visit to their property. Once
we contact the property we notify the customer to go
ahead and visit the property.
2. Call Register – A moveforfree.com representative
will call and obtain a registration number prior to
sending the prospective resident out.
3. Fax Notification- a moveforfree.com representative
faxes the property to notify them that a prospective
resident is planning a visit to their property. Once
we fax the property we notify the customer to go ahead
and visit the property.
4. Fax Registration- A moveforfree.com representative
will fax the property and request a registration number
prior to sending the prospective resident out.
5. Name on Application- We do not contact the property.
We simply send the prospective resident out to the property
and require that they list Moveforfree.com as locator
on their application and lease.
- How we authenticate our Traffic
Any customer who wishes to use Moveforfree.com’s free
locating service or free moving service must meet the
1. Register for our service prior to visiting any properties.
2. Receive detailed property information from a Moveforfree.com
account executive prior to visiting that property.
3. List Moveforfree.com as the apartment locating service
on the guest card, lease application and lease contract.
Once a customer has chosen a particular property we
screen the customer to verify that:
1. They are not a sister property transfer,
2. They have not previously lived at this property
3. Visited this property prior to receiving information
If any customer answers yes to any of these questions
they are declined from using our “Free Move Offer” and
the property is never billed.
After we screen the customer we send a fax confirmation
to the property verifying we properly registered the
customer and that the customer listed us on the guest
card, lease application and lease contract. We do not
move the customer or bill the property until we receive
this fax confirmation back from the property.
Moveforfree.com requires a 50% minimum commission requirement
on all floor plans. Our customers are required to sign
a minimum 6-month lease to qualify for our free moving
service. If a customer signs a lease that does not meet
our 6-month minimum we do not bill your property and
the referral is free. Once a customer takes occupancy
in your unit you will be invoiced the amount confirmed
by a Moveforfree.com confirmation agent. We require
all confirmations to be faxed back to our corporate
office prior to providing our free moving service to
your new tenant. If a tenant we provide vacates the
property after you submit payment to Moveforfree.com
you will be refunded our commission as follows:
Commission refund policy:
1. If customer vacates with-in 30 days we will refund
100% of the gross commission
2. If a customer vacates your property 31-60 days after
move-in we will refund 66% of gross commission
3. If customer vacates your property 61-90 days after
move-in we will refund 33% of the gross commission
4. If a customer vacates your property after 90 days
of occupancy moveforfree.com will not refund any of
the gross commission.
Moveforfree.com has three ways to update your property.
First, you can call Moveforfree.com property management
department and request an update fax. This fax will
display your property information with out rents and
deposits simply complete the missing fields and return
the fax to our toll free fax number.
Second, call the Moveforfree.com property management
department and request a login and password. This will
give you access to add, delete and/or change any information
displayed on the moveforfree.com website. You will also
be able to view information on any customer we have
referred or moved to your property.
Third, have your marketing director call our property
management department and request a property management
login and password which will give them access to add,
delete and/or change any information displayed on the
Moveforfree.com website for any properties they manage.
Your marketing director will be able to view any information
on any customer we referred or moved to any of the properties
he or she manages.
The customers we recently surveyed said that 95% would
use the service again and 96% would refer us to a friend.
We have only been around for a short period of time
but have already developed the best customer loyalty
in the Apartment Locating Industry.
Moveforfree.com is introducing a customer database
search, which will allow a property to search for customers
in the same manner a customer searches for properties.
The property would select an area of town then search
for customers who are actively searching for specific
floor plans with in a specific price range. This search
will return a list of hundreds of prospective tenants.
The property can send a message including pictures of
their property to hundreds of customers explaining any
specials or concessions offered.
Moveforfree.com will be featuring properties we represent
in our television campaign at no charge to the property
or management company.
- Feature property Listings
Our feature property listings receive ten times more
traffic than properties not featured. These properties
have received as many as 10 leases in just one month.
- Moveforfree.com’s Web Site
Moveforfree.com hosts one of the most useful websites
on the Internet. We allow our 50,000 monthly visitors
to view 2,000,000 pages of apartment information at
no charge to either the customers or the properties
we represent. We provide the same web site listing service
as Springstreet.com, Rent.com and Apartments.com except
our’s is Free!!!
- Moveforfree.com Representatives
Moveforfree.com provides the only complete relocation
service in the industry. Our customer care representatives
have access to the best software available; this allows
them to send property information to our customers at
the speed of light. We provide them the information
necessary to find a new place, we make arrangements
to connect their utilities and we move them for free
Moveforfree.com provides our customers a quality moving
service by only hiring courteous and professional movers
and only rewarding them for providing the highest level
of customer service.